I deliberately waited for some time before I post this review. I did not want to cloud the facts with my emotions from the check out.
I give 4 out 5 stars until check-in, and 1 out of 5 stars for everything afterward. An average of 2 stars.
Before move in:
– I scheduled 2 appointments that were later cancelled by Interhouse a day in advance
– I scheduled another 3 appointments. I saw them one after the other. Easy and efficient. I liked 2 of the properties. Easy communication during contract signature and check in
During the rental:
– As long as you pay on time there is nothing to be bothered
– The maintenance guy entered the house without notifying us. He had to repair a known defect on the bathtub
– I reported defects (displaced window was blowing cold in winter). A guy came but did not take measures against it.
Leaving and check out:
– We had to leave earlier, and according to the contract we had pay a penalty for that. Interhouse pretended we can’t. After multiple unpleasant conversation and unjustified push back we agreed that early leave is possible if we pay the due penalty fee.
– A week before we leave we received invoice for next month’s rent. We informed that we will not pay it because it is our last month, and had to go through another series unpleasant conversation again. People in the company have not communicated to each other that we will be leaving.
– Two viewings were scheduled without notice while we were still in the house. We were told that we will have 24h notice to leave the house in good condition and be out of it, if we chose to. When we complaint for the lack of notice one of the comments was that “this is karma because we are leaving early”.
– It was difficult to schedule the check out, but once we did, it was very easy procedure
– The return of the deposit is due up to 30 days after the end of the contract. We received it after 45 days, and few reminders from my side.
– Interhouse wanted to charge us for the broken vacuum cleaner for the apartment that we never used, and that we never expected at check in nor check out. Eventually the charge was dismissed.
– I had disagreed with the returned amount because of the calculation of a fee. I alleged 3 points from the contract to support my thesis, but the lady from Interhouse only used non factual argumentation such as “it is what it is”, “we never had this request before”. It was frustrating that nobody gave good reason pointing to the contract why the fee was charged to us.
