We moved into a furnished home that was
1) uncleaned (feces stains on carpet that lifted with one carpet cleaning service, broken toys pieces left in glassware and dishware, piled up papers and debris left under furniture, feces stain in toilets, etc (I can keep going)
2) had broken appliances (washer/dryer not connected right so it floods floor, upstairs freezer broken, pond pump broken)
3) had broken furniture (dressers completely unstable and fall over/wobbly, shattered and cracked dishes glasses that cannot hold liquid, ottoman springs completely gone and cannot hold any weight, stairs carpet not secured to stair causing slip and safety issues, etc)
4) had not working electrical (multiple outlets did not work, bathroom ventilations did not work causing alarms to go off after hot showers)
5) had poor handoff (check in picture showed 4 sets of keys, we were left over 50 keys with no information or labels). We asked for fireplace instructions and replied with “wood”.
6) had junk left. We’d open drawers to find broken sunglasses, hats clearly not worn in years, Tupperware that doesn’t fit together, etc
7) items listed in both listing photos (which were taken before last tenet we realized) and inspection by our agent have changed so furnished was not what we expected. All TVs taken, a desk is gone, a single mattress was left without a bed frame, etc.
The communication from the owners agency, interhouse, has been less than ideal. When we show a defect, they say no one had that issue before. Clearly in checkin none of the outlets were tested. They also pass these off as tenet issues despite them advertising a furnished house.
Do not recommend at this time to rent with them as a rep if you want to have a smooth process. I will change my post if anything improves the next two years.
If you do have to rent through them, document everything via email and force them to add additions to their check in photos. Try every outlet and switch. And if they “ask” you if they can dispatch someone, they’re not asking and already sent. Which is quite annoying and a disrespect of personal space and time.
