We had many problems with this agency and we don’t recommend using it. We rented a house using their services:
– they came into the house with other people without scheduling appointment or asking our permission while we were not at home
– the only heater in the bathroom was not working when we arrived and it took 3 weeks and several reminders before they sent a handyman (whereas we had a baby at home), there were also leakage and broken elements in the kitchen
– the fire detectors were out of order whereas the landlord is responsible for setting valid fire alarms in the house according to law. They started bipping during night time. Interhouse didn’t want to replace them and asked us to replace the batteries… even if we sent them pictures showing one of the alarm with an instruction in the back from the provider : “REPLACE ALARM BEFORE 2019 ” (we were renting from 03/2021 to 02/2022)
– they charged repair fees when we left whereas nothing regarding that “default” was mentioned in the pre check-out (the house was already empty when we did it so nothing was “hidden”) and we didn’t have the possibility to repair by ourselves. Huurteam told us that it’s very common with Interhouse and not justified.
– they gave our deposit back (minus the repair fees) more than a month later after we sent them a few reminders
MODIFICATION AFTER INTERHOUSE REPLY:
In order to make it easily understandable for any interested viewers, we will just answer on the most important points according to us. We can easily answer to any points on your explanation if needed. We also put the information in the attached picture.
– You never tried to call us regarding our complain, you’re lying when you’re saying “you do not answer our phone calls anymore”
– You never asked for our permission to enter our house on 31/01/2022 so it was not possible to give our consent, prove what you’re saying. We already complained about that on the 08/02 (when you sent us pictures from the rented house taken without any permission), and your only reply was “We do not have any new viewings scheduled as the property was rented during the first round of viewings.”
– You asked for it on 24/02 at 10:12AM for a visit on 25/02 at 8:30AM. This is a very short notice, isn’t it?
– Heating system must work when you rent a house (paying €1850 a month), moreover you knew we had a baby at home and it took more than a month to make it work! We needed to warm the bathroom to give baby a bath and you didn’t take this into account to send quickly a repairman. Would you give yourself your baby a bath when it’s only 15 degrees in the bathroom??
– Your initial assessment was to replace the batteries even if it was clearly written on the device “REPLACE ALARM BEFORE 2019” (picture sent on August 9th 2022). It is mandatory by law to have working alarms in a rented house. We haven’t received any news from you between 09/08 and 30/08 ; we sent you a reminder on 06/09 because nothing had been done. You informed us one month and a half (21/09) after our complain (09/08) that the detectors would be replaced.
– You’re writing you notified us about ALL THE ISSUES THAT NEEDED TO BE FIXED. Consequently, as you “use clear and straightforward procedures”, the window frame you mentioned during the final checkout was not an issue. This is the most disappointed pain point according to us, this is the reason why we consider we should have got our full deposit back. “All the issues that needed to be fixed” were fixed before the finql check-out.
– Moreover, we paid for document translation when we rented the house. However, we never got all the documents translated even if we asked for it several times. The only answer we received was to use google translate to get the proper translation!
Finally, we contacted huurteam Utrecht and unfortunately Woerden is not a city where they can help tenants, but they informed us: “We know Interhouse and the story below is no surprise”.
